Hello, thanks for taking the time to reach out to us regarding your issues. Are you having any issues with the streaming services on any other device? First, please try these troubleshooting steps-. Hand-tighten all cable connections to make sure they're not loose. If using an HDMI cable to connect the Flex Boxes to the TV, confirm that it’s plugged into the proper locations. Confirm that the TV is set to the proper input. Jun 15, 2021 · Flex error code ENT-22013 | Page 2 | Xfinity Community Forum ... user_0ea9d7 Flex error code ENT-22013 | Xfinity Community Forum ... user_0ea9d7First, please try these troubleshooting steps-. Hand-tighten all cable connections to make sure they're not loose. If using an HDMI cable to connect the Flex Boxes to the TV, confirm that it’s plugged into the proper locations. Confirm that the TV is set to the proper input. Need Help? Find Solutions, share knowledge and get answers from customers and experts.Flex. 931 posts. Xfinity Community Forum. Xfinity Flex. All Activity in Xfinity Flex. Ask a Question. Category Conversations (868) Closed. You Tube TV not launching ...@user_2a0fb0 Thank you for taking the time out of your day to reach out to Xfinity on Forums. I hope you are having an amazing day so far. I do apologies for the issues that you are having with your TV services. The issue with the flex box was a known issue that our engineers did work on and resolved.Our team can most definitely take a further look at this issue. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. I am an Official Xfinity Employee.We are not able to get our flex to connect to our Wi-Fi. However, our Wi-Fi is fine for all the other devices. When I click try again, it does nothing.Aug 31, 2022 · Hello, @user_c80899.This was a known issue and our engineers made some adjustments. They recommended removing the device from power for about 20 seconds and then plug it back in. ent-22011 I was watching Netflix with my partner when I wanted to watch something on Peacock and it wouldn't let me and kept giving me an OOPS message so I unplugged my flex and replugged it back in like YALLS troubleshooting thing said and now I have a message that saysNot working- error- ent 22011. Thank you for reaching out to the Xfinity community forums, @user_f7bd33!We appreciate you taking the time to bring this issue to our attention.We're an Xfinity customer with Xfi Internet + X1 TV + Voice and 5 TV's. I recently replaced the set-top boxes on 4 of the TV's with Amazon Fire TV sticks and installed the Xfinity Stream beta app on those firesticks.Same thing happened to me yesterday. I rebooted it multiple times, but nothing changed. Today I tried it, and it worked just fine.Xfinity Flex. All Activity in Xfinity Flex. Ask a Question. Category Conversations (879) Cancel 3rd Party Subscriptions Through Flex Box. 0. Replies. 3. Views.My flex box is displaying an ent-22011. I finally contacted support and this is what they said: “It’s loading signals and it takes one hour for diagnostics and appropriate resolutions to complete. your services should be restored within one hour” then sent me a ticket number and text and said if it’s still acting up then call a tech out to come look. Xfinity Flex. All Activity in Xfinity Flex. Ask a Question. Category Conversations (879) Cancel 3rd Party Subscriptions Through Flex Box. 0. Replies. 3. Views.Aug 31, 2022 · I keep getting ENT 22011 how do I fix this. Question • Updated. ent-22011 I was watching Netflix with my partner when I wanted to watch something on Peacock and it wouldn't let me and kept giving me an OOPS message so I unplugged my flex and replugged it back in like YALLS troubleshooting thing said and now I have a message that saysOpen the Xfinity My Account app on your mobile device and sign in with your Xfinity ID and password. On the Services tab, tap the Troubleshoot button in the Flex section. Note: You can also go to the Devices tab by tapping the Troubleshoot button after selecting the Flex streaming TV Box you’re trying to fix. We’ll walk you through ...ent-22011 I was watching Netflix with my partner when I wanted to watch something on Peacock and it wouldn't let me and kept giving me an OOPS message so I unplugged my flex and replugged it back in like YALLS troubleshooting thing said and now I have a message that saysHello, thanks for taking the time to reach out to us regarding your issues. Are you having any issues with the streaming services on any other device? So. Yeah as many people it just stopped working never had a problem. Use Pluto TV all the time, it was working fine then I reset my TV and boom it is now giving me this. I looked online and people ...Need outdoor Comcast box cover. Hi, we lost our Comcast outdoor box cover a few years ago. My husband brought it up to the tech the last time they were out. They said that it was not needed. We had an electrician in this week and our inside box is getting water. The electrician said that the Comcast cable should get covered as So I am going to try to disconnect my box from my router by pressing the WPS button on the bottom of my TV box and router to see if that worksAug 31, 2022 · Hi, there @user_73cafd Thank you for taking the time out of your day to reach out to Xfinity on Forums. I hope you are having an amazing day so far. I do apologize for the issues that you are having with your TV services. The issue with the flex box was a known issue that our engineers did work on and resolved. Aug 31, 2022 · Fortunately, this issue was officially resolved on Wednesday morning (8/31) by our amazing support team, and a new update was sent to all active equipment. If you're still having this problem, please try restarting your TV Box by unplugging the power cord from the back of your device, wait 20 seconds, then plug the power cord back in. Not working- error- ent 22011. Thank you for reaching out to the Xfinity community forums, @user_f7bd33!We appreciate you taking the time to bring this issue to our attention.Hello, @user_d22697.This was a known issue and our engineers suggest unplugging the box from power for about 20 seconds and then plug it back in. Let us know if this does not resolve the issue.So. Yeah as many people it just stopped working never had a problem. Use Pluto TV all the time, it was working fine then I reset my TV and boom it is now giving me this. I looked online and people ...Question. Hi there @Chrissy15221 Thanks for reaching out to Xfinity with your email concerns. There is no way to rearrange the order of the MY Folders tab. You would "delete" and create new folders in the order you would want. or you could rename the folders t. CCDevinC. commented. 11 months ago.The issue with the flex box was a known issue that our engineers did work on and resolved. Please let us know if you are still having issues with your equipment. I no longer work for Comcast.Aug 31, 2022 · So I am going to try to disconnect my box from my router by pressing the WPS button on the bottom of my TV box and router to see if that works Hello, @user_0ee45b.We are aware of an issue that is similar to what you are describing, but that issue has since been resolved. Are you still having issues with your equipment?Setting up an access point in my garage without running a line from the house to the garage. Hi there, I'm a novice with setting up wifi networks but have done a bunch of googling.My flex box is displaying an ent-22011. I finally contacted support and this is what they said: “It’s loading signals and it takes one hour for diagnostics and appropriate resolutions to complete. your services should be restored within one hour” then sent me a ticket number and text and said if it’s still acting up then call a tech out to come look.Jun 15, 2021 · I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer. Xfinity Flex. All Activity in Xfinity Flex. Ask a Question. Category Conversations (879) Cancel 3rd Party Subscriptions Through Flex Box. 0. Replies. 3. Views. Aug 31, 2022 · Hi, there @user_73cafd Thank you for taking the time out of your day to reach out to Xfinity on Forums. I hope you are having an amazing day so far. I do apologize for the issues that you are having with your TV services. The issue with the flex box was a known issue that our engineers did work on and resolved. Jun 15, 2021 · Tuesday, June 15th, 2021 2:37 PM. Closed. Flex error code ENT-22013 Tuesday, June 15th, 2021 2:37 PM. Closed. Flex error code ENT-22013Wednesday, August 31st, 2022 12:47 PM. Closed. ENT-22011Here are the detailed steps to direct message us: • Click "Sign In" if necessary. • Click the "direct messaging" icon (upper right corner of this page) • Click the "New message" (pencil and paper) icon. • Type "Xfinity Support" in the to line and select "Xfinity Support" from the drop-down list. • Type your message in the text area ...Aug 31, 2022 · Xfinity Flex. Flex. ... 1 Message. Wednesday, August 31st, 2022 12:35 PM. Closed. ENT-22011. Flex box not booting correctly keep getting that didn’t go as planned ... Hello, thanks for taking the time to reach out to us regarding your issues. Are you having any issues with the streaming services on any other device?First, please try these troubleshooting steps-. Hand-tighten all cable connections to make sure they're not loose. If using an HDMI cable to connect the Flex Boxes to the TV, confirm that it’s plugged into the proper locations. Confirm that the TV is set to the proper input. Aug 31, 2022 · Thank you for letting us know! 0. 0 Hello, @user_d22697.This was a known issue and our engineers suggest unplugging the box from power for about 20 seconds and then plug it back in. Let us know if this does not resolve the issue.We are not able to get our flex to connect to our Wi-Fi. However, our Wi-Fi is fine for all the other devices. When I click try again, it does nothing.Flex error code ENT-22013 | Page 2 | Xfinity Community Forum ... user_0ea9d7Fortunately, this issue was officially resolved on Wednesday morning (8/31) by our amazing support team, and a new update was sent to all active equipment. If you're still having this problem, please try restarting your TV Box by unplugging the power cord from the back of your device, wait 20 seconds, then plug the power cord back in.Need Help? Find Solutions, share knowledge and get answers from customers and experts. We have made changes to keep employees safe so response and call times may be longer than usual. For immediate assistance, check out the Xfinity Assistant.You can also use Xfinity MyAccount (Web|iOS|Android) and xFi app (iOS|Android) for product and account support.Hello, @user_0ee45b.We are aware of an issue that is similar to what you are describing, but that issue has since been resolved. Are you still having issues with your equipment?Reached out to Comcast support who told me the issue is caused from the box being connected to the internet but not receiving proper signals from them. They attempted to fix it but it didn’t work, so now I’m waiting on the back end team to fix it. Need Help? Find Solutions, share knowledge and get answers from customers and experts.Open the Xfinity My Account app on your mobile device and sign in with your Xfinity ID and password. On the Services tab, tap the Troubleshoot button in the Flex section. Note: You can also go to the Devices tab by tapping the Troubleshoot button after selecting the Flex streaming TV Box you’re trying to fix. We’ll walk you through ...Hello, @user_d22697.This was a known issue and our engineers suggest unplugging the box from power for about 20 seconds and then plug it back in. Let us know if this does not resolve the issue.Need Help? Find Solutions, share knowledge and get answers from customers and experts. Need Help? Find Solutions, share knowledge and get answers from customers and experts.So. Yeah as many people it just stopped working never had a problem. Use Pluto TV all the time, it was working fine then I reset my TV and boom it is now giving me this. I looked online and people ...Tue, Jun 15, 2021 2:37 PM. Closed. Flex error code ENT-22013Tuesday, June 15th, 2021 2:37 PM. Closed. Flex error code ENT-22013I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.I keep getting ENT 22011 how do I fix this. Question • Updated.ENT-22019 seems even the Comcast reps don’t know it? But pops up on certain shows .. last time I had it they had to delete the program app completely and I had to resubscrib.. but it’s something non of the customer service reps know or how to fix it1 Message Thursday, February 25th, 2021 12:00 AM Closed Xfinity Flex Xi6-A code ENT-22011 Help?? Our Flex has been down for over 24 hours now. We keep getting a black screen saying "That didn't go as planned... Sorry about that! Please try again. ENT-22011" We've tried unplugging the Flex and restarting our modem.New Problem Solver • 192 Messages. 1 year ago. Thank you for reaching out to community forums, @Caribgirl8!We appreciate you bringing this issue to our attention at this time.Open the Xfinity My Account app on your mobile device and sign in with your Xfinity ID and password. On the Services tab, tap the Troubleshoot button in the Flex section. Note: You can also go to the Devices tab by tapping the Troubleshoot button after selecting the Flex streaming TV Box you’re trying to fix. We’ll walk you through ...We appreciate you taking the time to let us know that you are also experiencing trouble with the X1 Flex box. Our teams had been made aware of the issue, and has since been flagged as resolved. Can you please let us know if you're continuing to have any trouble in accessing your services, or if so, please remove the power cord for at least 20 ...Aug 31, 2022 · Fortunately, this issue was officially resolved on Wednesday morning (8/31) by our amazing support team, and a new update was sent to all active equipment. If you're still having this problem, please try restarting your TV Box by unplugging the power cord from the back of your device, wait 20 seconds, then plug the power cord back in. To send a "Direct Message" message: Click "Sign In" if necessary Click the "Direct Messaging" icon at the top of the page (looks like a. CCDevinC. replied. 1 year ago. to the conversation: 0. U. Emergency Broadcast Keeps Playing for 30 minutes. Using the Xfinity stream app.Hello, @user_c80899.This was a known issue and our engineers made some adjustments. They recommended removing the device from power for about 20 seconds and then plug it back in.New Problem Solver • 192 Messages. 1 year ago. Thank you for reaching out to community forums, @Caribgirl8!We appreciate you bringing this issue to our attention at this time.1 Message Thursday, February 25th, 2021 12:00 AM Closed Xfinity Flex Xi6-A code ENT-22011 Help?? Our Flex has been down for over 24 hours now. We keep getting a black screen saying "That didn't go as planned... Sorry about that! Please try again. ENT-22011" We've tried unplugging the Flex and restarting our modem.I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer. Need Help? Find Solutions, share knowledge and get answers from customers and experts. Need Help? Find Solutions, share knowledge and get answers from customers and experts.We appreciate you taking the time to let us know that you are also experiencing trouble with the X1 Flex box. Our teams had been made aware of the issue, and has since been flagged as resolved. Can you please let us know if you're continuing to have any trouble in accessing your services, or if so, please remove the power cord for at least 20 ...Jun 15, 2021 · Flex error code ENT-22013 | Page 2 | Xfinity Community Forum ... user_0ea9d7 Hello, thanks for taking the time to reach out to us regarding your issues. Are you having any issues with the streaming services on any other device?Jun 15, 2021 · Tuesday, June 15th, 2021 2:37 PM. Closed. Flex error code ENT-22013 Hi, we lost our Comcast outdoor box cover a few years ago. My husband brought it up to the tech the last time they were out. They said that it was not needed. We had an electrician in this week and our inside box is getting water. The electrician said that the Comcast cable should get covered as I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation. Was your question answered? Please, mark a reply as the Accepted Answer.Thank you for letting us know! 0. 0Hi, we lost our Comcast outdoor box cover a few years ago. My husband brought it up to the tech the last time they were out. They said that it was not needed. We had an electrician in this week and our inside box is getting water. The electrician said that the Comcast cable should get covered as Xfinity Flex outages reported in the last 24 hours. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. It is common for some problems to be reported throughout the day. Downdetector only reports an incident when the number of problem reports is significantly higher ... Flex is not working. Getting the same error ent-22011. Tried resetting service from Xfinity support and reset power. Please fix your problemQuestion. Hi there @Chrissy15221 Thanks for reaching out to Xfinity with your email concerns. There is no way to rearrange the order of the MY Folders tab. You would "delete" and create new folders in the order you would want. or you could rename the folders t. CCDevinC. commented. 11 months ago.Xfinity Flex outages reported in the last 24 hours. This chart shows a view of problem reports submitted in the past 24 hours compared to the typical volume of reports by time of day. It is common for some problems to be reported throughout the day. Downdetector only reports an incident when the number of problem reports is significantly higher ...
563 Messages 1 year ago Hello! I would love to help with getting issue sorted out with the Flex box. Could you please send our team a direct message with your full name and full address? Our team can most definitely take a further look at this issue. To send a "Peer to peer" ("Private") message: Click "Sign In" if necessary. Sandra day o
About as good as their Xfinity Stream app, which isnt saying much . Trying to enter network settings with a brand new remote, fresh batteries and the enter/select button does not respond to select confirm on the second screen. Very easy to select cancel so its not the batteries. Getting a live person at Comcast is the most frustrating thing ever. Aug 31, 2022 · Our team can most definitely take a further look at this issue. • Type "Xfinity Support" in the "To:" line and select "Xfinity Support" from the drop-down list which appears. The "Xfinity Support" graphic replaces the "To:" line. I am an Official Xfinity Employee. Hello, @user_c80899.This was a known issue and our engineers made some adjustments. They recommended removing the device from power for about 20 seconds and then plug it back in.Official Employee. •. 454 Messages. @user_44c005, I wanted to see how things were working for you. I am an Official Xfinity Employee. Official Employees are from multiple teams within Xfinity: CARE, Product, Leadership. We ask that you post publicly so people with similar questions may benefit from the conversation.Open the Xfinity My Account app on your mobile device and sign in with your Xfinity ID and password. On the Services tab, tap the Troubleshoot button in the Flex section. Note: You can also go to the Devices tab by tapping the Troubleshoot button after selecting the Flex streaming TV Box you’re trying to fix. We’ll walk you through ...Oct 31, 2021 · Then there is a screen displayed that says the device has been restarted and to press any key on the remote to continue. After this the "Yikes" (22010) message is again displayed. As noted, the Flex box is hardwired. I have created an IP reservation in my DHCP sever section of my router. I can ping the IP address successfully. Reached out to Comcast support who told me the issue is caused from the box being connected to the internet but not receiving proper signals from them. They attempted to fix it but it didn’t work, so now I’m waiting on the back end team to fix it. On the Services tab, tap the Troubleshoot button in the Flex section. Note: You can also go to the Devices tab by tapping the Troubleshoot button after selecting the Flex streaming TV Box you’re trying to fix. We’ll walk you through restarting your device to try to solve the problem.Flex error code ENT-22013 | Page 2 | Xfinity Community Forum ... user_0ea9d7Tuesday, June 15th, 2021 2:37 PM. Closed. Flex error code ENT-22013Tue, Jun 15, 2021 2:37 PM. ClosedError Code: ENT-22010. Description: It looks like your Flex box can't perform that function due to network or API connectivity issues. Suggested Solution: If the Flex box is connected via Wi-Fi, check the signal strength and if it's weak, try connecting it with an Ethernet cable. You can also try restarting the box and checking for any known ...My flex box is displaying an ent-22011. Ent-22011. B.
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